The Customer Love™ Agency

We are an insights company that uses data to help brands create Customer Love™ – turning casual shoppers into brand loyalists.

More Than Points

Points Programs are great. We love them because we have been developing Point Programs for Fortune 500 Companies for the past 19 years. But we are thought leaders, and because of that we are well-known in the industry for creating dynamic and integrated programs that go far beyond just points. These programs leverage experiences that Lead to Customer Love™ for your brand.

The Inte Q Difference

Our People

We’ve developed practice groups with deep industry experience to better serve our clients.


We’re helping brands thrive in competitive environments with full service, paid and free loyalty offerings


We’re revolutionizing the way companies measure customer loyalty with the Customer Love Score™

Meet the Team

Terry McCarthy
Chief Operating Officer
Mike Byrne
Chief Information Officer
Chris Duncan
Chief Marketing Officer
Bill Stewart
Chief Revenue Officer
Brian Hartman
Chief Client Officer
Kathy Barrett
Senior Vice President, B2C Clubs Business Unit
Rebecca Haas
Executive Vice President, Strategy & Analytics
nick ratelis
Nick Ratelis
Senior Vice President, Retail Strategy & Key Accounts
mark Horbal
Mark Horbal
Chief Innovation Officer
Kym Vasey
Kym Vasey
Vice President, Client Solutions

Our experts can help you build meaningful customer connections that drive value.