CRM programs, CRM management

A Loyalty or CRM Program that Works for You

Our highly configurable, full or self-service loyalty points and bonus engine allows you to quickly set up a loyalty program to enhance customer experience and drive sales, or harness the power of a CRM program to deliver relevant communications and surprise offers without the use of points.

Increase Customer Engagement

The Inte Q Genesis customer engagement platform allows you to easily create profitable promotions with multi-tier points-based loyalty programs or CRM programs developed without the use of points. Working closely with our team of professionals, we will help you craft a loyalty or CRM strategy that drives ROI.

 

Understand Customer Behavior

The Inte Q Genesis customer engagement platform provides the reports, dashboards, and customer insights you need to understand your loyalty or CRM program and identify opportunities to drive results. Key performance indicators are delivered right to your inbox, or via web interface, so you can keep a pulse on your loyalty or CRM program.

 

Strategic Loyalty Design

With more than 20 years of experience building successful points-based loyalty programs, we leverage our expertise in customer engagement and customer loyalty to provide you with a loyalty program recommendation grounded in data analytics and customer insights.
» Learn More About our Strategic Loyalty Design Process

 

Increase Customer Loyalty with a CRM Program

CRM programs leverage non-exclusive discount offers and promotions as the key drivers. These programs allow you to segment customers based on behavioral information such as transaction history, customer lifetime value, and more. Drive additional transactions with bonus offers, instant rewards, promotions, and discount offers. With Inte Q’s CRM management and strategy services, you’ll have the ability to further segment customers and enhance predictive customer models, so that customers receive the right offer at the right time – increasing their overall spend.

 

Utilize Advanced Technology

Fully integrate with any data, marketing, and transaction processing platforms using Inte Q’s full-featured API library. Bring together all your data through our key partnerships and integrations. Schedule unlimited bonus events for customer activities or purchase scenarios to drive repeat purchases that include social interactions, app downloads, enrollments, birthdays, stores, product tender types, and more.

 

Self-Service or Full-Service

Inte Q’s Genesis customer engagement platform includes a points and bonus engine that can be self-service, allowing you to create and manage your loyalty program on your own. We also offer partial and full-service CRM management or support to design and execute loyalty points structures, bonuses, and campaigns.
» Learn More About Inte Q’s Points and Bonus Engine

 

Seamless Customer Service

Get an instant view of each loyalty program member and their rewards, purchase history and more through Genesis’s web interface, via API connections into your system – or Inte Q’s customer service team can provide full-service support for you.

 

Data Security

The Inte Q Genesis customer engagement platform supports hundreds of membership programs, including those for Fortune 1000 companies, and is PCI Level 1, SOC II, GDPR, and FIPS Compliant.