Customer Retention Programs, CRM Management

Configurable Loyalty Programs

Our highly configurable, full or self-service points and bonus engine allows you to set up a loyalty program to enhance customer experience and drive sales, or harness the power of a CRM program without a “points and rewards program” to deliver relevant communications and surprise offers without the use of points.

Drive Customer Engagement

The Inte Q Genesis platform allows you to easily create profitable promotions with multi-tier points-based programs or programs developed without the use of points. Working closely with our team of professionals, we will help you craft a loyalty program that exceeds your expectations.

 

Understand Customer Behavior

The Inte Q Genesis platform provides the reports, dashboards, and insights you need to understand your loyalty program and identify opportunities to drive results. Key performance indicators are delivered right to your inbox, or via web interface, so you can keep a pulse on your program and develop actionable insights.

 

Loyalty Program Design

With more than 20 years of experience building successful points-based loyalty programs, we leverage our expertise in customer engagement and loyalty to provide you with a program recommendation grounded in data analytics and insights.

 

Increase Customer Value without Points

CRM loyalty programs leverage non-exclusive discount offers and promotions as the key drivers. These programs allow you to segment members based on behavioral information such as transaction history, customer lifetime value, and more. Drive additional transactions with bonus offers, instant rewards, promotions, and discount offers. With Inte Q’s CRM management services, you’ll have the ability to further segment customers and enhance predictive models, so that customers receive the right offer at the right time – increasing their overall spend.

 

Utilize Advanced Technology

Fully integrate with any data, marketing, and transaction processing platforms using Inte Q’s full-featured API library. Bring together all your data through our key partnerships and integrations. Schedule unlimited bonus events for customer activities or purchase scenarios to drive repeat purchases that include social interactions, app downloads, enrollments, birthdays, stores, product tender types, and more.

 

Self-Service or Full-Service

Inte Q’s Genesis platform includes a points and bonus engine that can be self-service, allowing you to create and manage your loyalty program on your own. We also offer partial and full-service support to design and execute loyalty points structures, bonuses, and campaigns.

 

Seamless Customer Service

Get an instant view of each loyalty program member and their rewards, purchase history and more through Genesis’s web interface, via API connections into your system – or Inte Q’s customer service team can provide full-service support for you.

 

Data Security

The Inte Q Genesis Platform supports hundreds of membership programs, including those for Fortune 1000 companies, and is PCI Level 1, SOC II, GDPR, and FIPS Compliant.