Elevating The Customer Experience

In the March/April 2019 Issue of SMM Sales&Marketing management, Tim…


Delivering Better Customer Experiences

In the Summer 2019 issue of the Target Marketing magazine, Heather Fletcher…


How Retailers Should Look At Prime Day

Loyalty Content Specialist, Jim Tierney, writes about a tactic Amazon uses to…


Customer Engagement Strategies Are Changing: What are the New Rules?

An article titled, "The New Rules of Customer Engagement," written by Wendy…


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Time to Prioritize Customer Referrals

In the May/June 2019 Issue of SMM Sales & Marketing Management, John Weil,…


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Building Customer Loyalty, One Connection at a Time

As a result of the widespread adoption of loyalty programs by brands,…


What Keeps Chief Marketing Officers Up at Night?

The below article was written by MARIANNE WILSON originally published by Chain…


NCAA Tournament Upset Spikes Customer Engagement at Little Caesars

This article, originally titled, UMBC’s Historic NCAA Tournament Upset Makes…