We understand that customer engagement goes far beyond loyalty points programs – that’s why we’re committed to a deep understanding of your customers. We find out just what makes them tick and what keeps them coming back for more.

Let us build the customer engagement strategies, campaigns and experiences while you sit back and watch your customers fall in love.

Services

Analytic Insights and Strategies to Drive Your Business Forward

Every CRM system, loyalty program, or marketing activation strategy is built with a purpose – to drive ROI and increase incremental revenue.

We offer short-term and long-term analytic engagements based on your specific business needs with expertise in the following areas:

  • Campaign Selection, Measurement, Design and Targeting
  • Customer Lifecycle Management – Acquisition, Growth, Retention
  • Customer Lifetime Value Analysis
  • Customer Segmentation and Targeting
  • Predictive Modeling, Machine Learning and AI
  • Clustering and Time Series Forecasting
  • Media Mix Modeling
  • Digital Attribution – online and offline Measurement
  • Loyalty Program Measurement
  • Personalization Strategy and Technology Consulting
  • Merchandising Market Basket Analysis
  • Product/Brand Affinity and Switching
  • Seasonal, Inventory and Supply Chain Analytics
  • Customer Journey Mapping
  • Omni-Channel Marketing Optimization
  • Premium/Subscription Program Design
  • Visualization and Data Storytelling

Would you like to view a case study related to your specific analytic needs?

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Loyalty Programs Designed for Your Business

With more than 20 years of experience building successful loyalty programs, we leverage our expertise in customer engagement and loyalty to provide you with a program recommendation grounded in data analytics and insights.

As part of our Loyalty Program Design services, we deliver a detailed evaluation of your environment and the competitive landscape, identify operational and technical opportunities and challenges, provide robust customer analysis and segmentation, build financial models to understand the impact of various loyalty structures, and provide a final recommendation and implementation plan for a CRM or loyalty program that will drive positive ROI for your business.  Our recommendations may include points-based, non-points based, experiential programs and more.

Our Process

As part of our Loyalty Program Design process, we prepare a detailed program analyses and shape strategic program recommendations that are tailored for your business.

Inte Q Process

Management Services

Inte Q’s services go beyond analytics and strategy. We have additional capabilities to keep your loyalty program, databases and customer service centers running.

  • Customer Service Call Center Management (onshore and offshore)
  • Premium Loyalty Benefits Management
  • Database Design, Development and Management
  • Loyalty Program Ongoing Management

Products

Unleash the Power of Insight with the Inte Q Genesis Platform

Genesis is a flexible, powerful platform that brings you closer to your data. It enables you to better understand your customer and take actions that increase their love for your brand.

Inte Q’s Genesis Platform is made up of a robust suite of products that easily integrate with your existing data sources:

Customer Love

A unique approach to measuring the emotional connection customers have with your brand.

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CustomerIQ

Bring your data to life with powerful CRM, analytics and insights tools.

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LoyaltyIQ

Create a loyalty program as unique as your brand with a robust rewards platform.

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OmniIQ

Reach your customers wherever they are with an integrated omni-channel marketing platform.

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MemberIQ

Enhance your programs with subscription billing and benefits technology.

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MediaIQ

Optimize marketing spend with data-driven decisions and our intelligent media solution.

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Watch Now: The Inte Q Genesis Platform

Request a Demo

The Inte Q Genesis platform is supported by a seasoned team of CRM strategists, Loyalty Architects, and Customer Love® creators. Fill out the form to schedule a demo.